El Cerrito Florist at 11201 San Pablo Avenue, El Cerrito, CA 94530

Contacts

Address:
11201 San Pablo Avenue, El Cerrito, CA 94530
Get directions

Phone number:
+1 510-237-5466

Website:
floristelcerrito.com

Categories:
Establishment   Florist  

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Reviews

• Bria Cartwright
  ★ ☆ ☆ ☆ ☆
  If I could give zero stars I would. I needed to order flowers for my mother's memorial service. I called this florist because they had keys to the church, so I knew there would be no issue with them getting into the church in plenty of time. The service was at 1:00 p.m. on a Saturday. I placed the order and the manager (owner?) told me the flowers would be delivered between 11:30-12, which was perfect so they could be set up before guests arrived. I arrived at the church and at 12:15 realized the flowers weren't there. The family was seated and guests were arriving. I told the person coordinating out logistics that we'd wait until 12:30 but beyond that we couldn't have flowers brought down while people were seated and arriving, so to refuse them if they arrived after 12:30. The flowers arrived sometime 12:35-12:40 and were refused. I never received a call from the florist until they were refused, and that call came at 12:43. By then, obviously, I was not taking calls. I was sitting with my father as we prepared to get through one of the worst days of our lives.
  
  I called the florist on Tuesday, to request a refund. One of the first things the manager, I think her name is Brenda, said was "I told you the flowers would be delivered 11:30-12:00". So I assumed there would be no problem. She then proceeded to make excuses, claiming first that there were road issues and then that car wouldn't start and needed to get jumped. If that were the case, they could have called me then and I could have decided if we wanted them or not. She insisted that they could have brought the flowers in, "it only would take 5 minutes". She seemed to not have any understanding of how inappropriate this is for a memorial service. I told her I wanted a refund and she said they credited 30% back to my credit card. I told her that wasn't acceptable as we didn't get the flowers and they didn't live up to their commitment. She continued to make excuses. She offered as much as 50% but said that she felt that was fair and was the most she could do. I have no idea how it can be seen as fair that for something as significant as a memorial when flowers are over 30 minutes late and arrive after guests are seated. Its unacceptable to begin with, but in addition the altar was decorated with teddy bears and would have had to be rearranged. When i told her this, she said I never told her that. I explained I didn't feel a need to explain as she had told me the flowers would get there by the time I wanted them there so it didn't seem an issue. After going round & round and getting nowhere, I told her I'd be refusing the charge on my credit card and posting this review, and ended the call.
  
  Losing a parent is one of the most difficult experiences you have to go through. It is inconceivable to me that someone in this type of business doesn't understand how completely inappropriate this is. At a time when I am grieving the loss of my mother, I have to deal with all this BS and additional hassle. Completely unacceptable. And to add insult to injury, she told me that the 50% would cover the cost of the flowers. When I went back and listed to the 12:43 voice mail, she said she'd have the driver leave the flowers outside the church, which she didn't do. I'd guess those flowers were brought back and at least some were used for other arrangements. I would NEVER use or recommend this business to anyone.

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